FLIGHTWORLD / CRUISEWORLD
Booking Terms and Conditions (“Terms and Conditions”)
Note: Please read these Terms and Conditions carefully and before making any booking with us
References to “us”, “we” and/or “our” mean Interworld Travel Pty Ltd ACN061 625 502 trading as Flightworld and trading as Cruiseworld.
References to “you” mean any person who makes a booking with us and include any user of our website
When you make a booking with us legal obligations arise which are governed by these Terms and Conditions and by the terms and conditions of our suppliers. You must not make any booking with us unless you understand and agree to these Terms and Conditions, and to the terms and conditions of our suppliers. Once payment is made for the booking, it is deemed that you have read and accepted these Terms and Conditions. If you have any queries about these Terms and Conditions, please contact us before making any booking with us.
Products, services and packages are sold by us as agents for airlines, cruise, coach and rail operators, and wholesale companies and other suppliers providing other travel related products and services, including car hire, travel insurance, accommodation and transportation services. We are not responsible for products, services and packages provided by our suppliers. We give and make no warranty or representation regarding the standard of any product, service or package to be supplied and no person has authority to make any such representation or warranty on our behalf. All bookings made by us on your behalf and all tickets, coupons, exchange orders, vouchers and receipts which are issued by us are subject to the prices and terms and conditions of our suppliers and these Terms and Conditions. We take no responsibility for, and we extend no guarantees in relation to discontinued promotions, availability of specific bookings, price changes, currency fluctuations, taxes and surcharges, and any inability to travel as a result of any supplier’s terms and conditions. If for any reason (excluding fault by us) any supplier is unable to provide the products or services or packages for which you have contracted, your remedy lies against that supplier and not with us.
We accept no liability for any act, omission, negligence or default by airlines, car rental operators, ferry companies, cruise operators, rail operators, hoteliers, tour operators or any other supplier.
To the extent permitted by law, we exclude any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the actions, omissions or default, whether negligent or otherwise, of suppliers over whom we have no direct control, force majeure or any other event which is beyond our control and which is not preventable by reasonable diligence on our part.
In circumstances where liability cannot be excluded, and where liability may be lawfully limited, such liability is limited to the value of the purchased travel arrangements.
Nothing in these Terms and Conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
Descriptions, photographs, illustrations, brochures and other promotional material distributed by us and which are authored by our suppliers and by us are for promotional and illustrative purposes only. They do not represent the promise of any benefit that may be expected to be included in any arrangements made by you with us.
Our suppliers’ terms and conditions
These Terms and Conditions apply to all the services, products and packages sold by us. Some services, products and packages have special terms and conditions applying to them. Airlines, hotels, wholesalers and other suppliers have various other terms conditions relating to the purchase of these products, services and packages. Some of those terms and conditions will be displayed in any promotional material applicable to a particular product, but not always. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and/or loss or damage to baggage. It is your responsibility to check and accept those terms and conditions with suppliers before making a booking through us.
Unlicensed entity disclaimer
If you ask us to arrange for the provision of products, services or packages by a person or company which is not licensed in accordance with the Travel Compensation Fund, we accept no liability (whether in contract, for negligence, or otherwise) for any loss or damage suffered by you or any third party as a result of that request.
Booking and payment terms
The products, services and packages sold through us are subject to availability and can be withdrawn without notice.
We reserve the right to decline any booking for any individual on any tour or other service.
Deposits, payments and vouchers
A deposit is required when making a booking. Your consultant will advise you of the amount of the deposit. Final payment is required no later than 6 weeks prior to departure unless otherwise advised. Some airfares or services must be paid in full at the time of booking.
Published prices are only available on the basis of prepayment of all charges in Australia. This will secure the booking. If payment in full has not been made at time of booking, then that booking will automatically be cancelled if full payment is not received within the time specified by the supplier as advised to you.
A binding contract will only exist between you and a supplier when a payment has been made by you and we have issued you with a confirmation voucher. Payment will not be deemed to be made until received by us in full, and in cleared funds.
Deposits are refundable in our absolute discretion. If you cancel a booking after payment of a deposit, some or all of the deposit may be forfeited to us to reimburse our service costs of processing your booking. If you fail to make full payment by the date notified, your booking will be cancelled and some or all of the deposit paid may be forfeited to us. Some suppliers may also require that you forfeit a significant percentage of the deposit relating to that supplier upon cancellation of booking.
Tickets, coupons, exchange orders, vouchers and receipts will be forwarded to you after payment in full by you.
A binding contract is entered into by you when you make a payment to us. Once you have made full payment, there is no refund or change available other than as notified under any conditions of the supplier and under these Terms and Conditions.
Monies not held in trust
All monies paid by you to us become our property. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.
Access to our website and any site linked to our site is not guaranteed and is subject to availability of communications links and access rights. We reserve the right to deny password login on our website to any person or password holder in our absolute discretion
You may make bookings for travel services, products and packages on our website. All online bookings are subject to these Terms and Conditions and to the supplier’s terms and conditions.
Online bookings must be paid in full at the time of making the booking and can only be paid by credit card. You must ensure that the credit card you use to make an online booking has sufficient credit to meet all charges for that booking. If your credit card provider does not forward payment to us of these charges, you must pay us these charges.
We regret that we cannot accept online bookings from customers located outside Australia at this time.
You have the option to complete a customer profile when joining our website. Please be aware that this profile applies to the password holder but will also extend to any other persons on the same booking. If other individuals travelling on your booking require a different profile you will need to contact us. The customer profile does not guarantee that the matters selected in your profile will be available to you. We will endeavour to accommodate your request but cannot guarantee availability. If you have any queries, please contact us.
Your profile current at the time of a booking will be used to assist in your booking. This means that you must check that your profile is up to date before making a booking. If changes to your profile are needed at any time, you must make those changes before making a booking on our website.
Travel documents issued in your name cannot be transferred for use by another person. It is essential when making a booking that you provide details of each traveller correctly and identical with each traveller’s passport or other identification used for travel. Some suppliers will deny carriage if the traveller’s name varies from the traveller’s booking and the booking may be cancelled automatically if the traveller’s name is changed after booking. We are not responsible for any loss or damage arising from the provision to us of an incorrect traveller’s name.
For most international and domestic departures electronic tickets (e-tickets) will be issued upon payment and completion of the booking process. Most airlines no longer issue paper tickets. However in some instances airlines may not be able to issue an e-ticket for the flights and fare selected by you. If that is the case, one of our consultants will contact you to advise you about ticketing.
You must advise us of any special requirements, such as specific meal or seating requests, at the time of making a booking.
Bookings made within 30 days of departure will only be accepted if full payment is made at the time of booking.
Late online bookings
Online bookings for domestic air travel will not be accepted within 4 days of departure. For online bookings for international air travel made within 7 days of departure, a $20 fee will apply. Australian hotel bookings will be accepted for the same day when booked online.
It is your responsibility to confirm flight timings on your ticket on both outbound and inbound journeys. Please contact the applicable airline at least 72 hours before departure. We do not accept responsibility for any change to flight timings or flight numbers by the applicable airline.
Alterations to tour itineraries by suppliers
In the event of material alterations by a supplier to a proposed tour booked by you, you may be given the option of cancelling the tour without penalty, but this is not guaranteed. The right to cancel is subject to the conditions of the supplier. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of those conditions and acceptance of any alterations made to your tour within those conditions.
Frequent flyer customers
We will include frequent flyer membership details provided by you in your booking. Please note that frequent flyer members should retain alle-tickets and boarding passes as we are not responsible for obtaining copies of e-tickets at any future date for retrospective claiming of points. We make no representation to you that any booking made with us will attract frequent flyer points: it is your responsibility to check the details of your frequent flyer program for how points are credited to your membership.
Low-cost carrier terms and conditions
A low-cost carrier (LCC) (also known as a no-frills or discount or budget carrier/airline) is an airline that offers low fares in exchange for eliminating many traditional passenger services such as meals, entertainment, included baggage allowances, etc. However in many cases these extras can be purchased on board your flight or before flying: see the LCC conditions of the LCC you have selected.
If you have booked with any LCC and you wish to change or cancel your booking (and the LCC conditions permit you to do so), you must contact the airline direct.
We recommend that you contact your LCC directly at least 72 hours prior to departure of each flight to reconfirm your flight.
Some LCCs reserve the right to charge credit card merchant fees in addition to the airfares and taxes displayed. Credit card merchant fees applied by the LCC will be charged to your credit card upon confirmation of your booking.
Bookings made on LCCs in some instances do not include a check-in baggage allowance. Check-in baggage allowances included in the fare purchased will be listed on your booking confirmation from the airline. Please contact the airline directly if you require to establish or increase your check-in baggage limit. Baggage fees may be charged by the airline or at the airport for any additional requirements and are non-refundable once purchased. Such charges may be covered by travel insurance.
Travel documents, visas and health requirements
All airlines require the production of photo ID when the traveller checks in with an e-ticket. Your ID must exactly match with the name of the passenger on the ticket.
All travellers departing Australia must be in possession of a valid passport. If your passport is due to expire within six months of your return to Australia you must obtain a new passport before travel.
Should you be travelling from Australia on a passport other than an Australian passport then you may need a visa or permit may be required to re-enter Australia. Please let us know if you need advice regarding visa requirements and we can obtain that information for you or refer you to the applicable service provider. We do not warrant the accuracy of any information we obtain on your behalf and we have no liability for any loss or damage suffered by you in reliance on that information. Should you wish us to obtain visas for you, please advise our consultant and we can do this. We will charge a fee for that service in addition to any visa fee.
Certain countries require a visa (obtained prior to travel) for entry into that country. It is the responsibility of the traveller to be fully informed of visa requirements before making a booking. Visas can take some time to obtain.
Under the Visa Waiver Program, travellers booked on flights to USA must receive an ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel. Please see www.cbp.gov/esta. In the event that you do not meet the ESTA requirements, you may need to obtain a visa before you travel.
Vaccinations are recommended by health authorities for certain destinations, and in that event all necessary vaccination documentation must be carried with you. We recommend that you contact a local doctor to seek advice. Please note that vaccinations may be recommended to be obtained some period in advance of travel.
Advice to travellers
We recommend that you visit www.smartraveller.gov.au or contact the Department of Foreign Affairs and Trade to obtain travel advice relating to your destination.
We strongly recommend that all travellers take out comprehensive travel insurance when making a booking. We recommend that such insurance include coverage for loss of deposit and other monies due to cancellation; loss or damage to personal baggage; loss of money; personal injury and death, medical expenses; additional expenses to cover hotel accommodation; and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on when to take out travel insurance apply to some services such as airfares. We recommend you contact us early to arrange travel insurance.
Fees, rates and charges
Our fees and charges
We may charge a fee for making a booking on your behalf. You acknowledge that we may receive a commission from suppliers for bookings made on your behalf.
We reserve the right to charge administrative fees for payments made by credit card. This charge is currently 2%.
Payment for bookings made with us can be made by credit card, cash, cheque, or direct deposit. Please allow 5 business days to allow clearance of all payments made by cheque. Your booking will only be confirmed when we cleared funds.
Online bookings can only be paid by credit card.
The credit cards we accept are Mastercard, Visa, American Express and Diner’s Club.
Our professional service fees may apply. A menu of services is available from our consultant upon request, which menu shows the amount and applicability of those fees.
Booking amendment charges, cancellation/amendment fees
There are numerous rules and regulations affecting most advance purchase and other discounted airfares which may involve substantial cancellation or amendment fees. In some instances there are no refunds whatsoever on cancelled holidays and/or air tickets should you change or cancel travel plans. If you have any queries regarding these fees please do not hesitate to contact our office. You must make yourself aware of the conditions applicable to every airfare and/or holiday packages and ensure that you accept those conditions before you make a booking. If the conditions are not displayed by the supplier you should contact our office to have the applicable conditions explained to you. Once you confirm a booking and make payment you are bound by the conditions applicable to the relevant supply.
Most airlines treat name changes and route and/or itinerary alterations as “full cancellation” and can incur full loss of monies charged.
All airlines worldwide charge booking amendment and cancellation fees. We are not responsible for these charges.
Changes to bookings after payment is made will incur a minimum charge of $55 per service change per person in addition to any additional charge levied by the supplier.
Once full payment has been made for a booking, we reserve the right to charge cancellation or amendment fees of at least $165 per person to cover our administration and bookkeeping expenses. This fee is in addition to any charges levied by airlines, hotels, tour operators and other suppliers.
If you wish to cancel or change any booking made you must contact us in writing. You cannot cancel or change a booking which is confirmed or paid for other than by contacting us.
Rates, price variations and price confirmations
We reserve the right to vary published prices in the event of price rises made by our suppliers or fluctuations in exchange rates. If the cost of any product, service or package increases due to exchange rate fluctuations, price increases, tax changes, additional fees or surcharges or any other reason, you must pay the increase when notified. All prices by suppliers are subject to availability and can be withdrawn or varied by a supplier without notice. Prices are only guaranteed once full payment has been made.
All prices are in Australian dollars, unless clearly stated otherwise.
Payments processed in foreign currency (currency other than the original cardholder’s country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
Prices on our website are in Australian dollars (AUD) based on the current rate of exchange. Final charges and statements may differ from the amount shown due to currency fluctuations.
Price inclusions and exclusions
Prices do not include meals unless stated in itineraries, and do not include airfares unless stated in itineraries. Government departure taxes, passport and visa charges, vaccination fees, airport taxes, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance or other items not specified, are your responsibility to obtain and pay, unless otherwise stated. All taxes are subject to change without notice.
Please note that the supplier conditions for some products, services and packages, particularly airfares, may not allow any refund. If we are obligated to cancel your travel arrangements for any reason, our liability will be limited to a maximum of a refund of monies paid by you less any cancellation fees and subject to supplier terms and conditions and these Terms and Conditions.
No refunds will be made for unused products, services and packages where you terminate such products, services and packages after the supply has commenced. In the event of returning a hire car early the operator may provide you with a statement showing the amount of unused services. This figure is for domestic taxation purposes and may not mean a refund for the amount will be made. Where refunds for unused products, services and packages are allowed (e.g. for go-as-you-please accommodation vouchers), a service fee will be charged by us against the value of the refund. Please ensure that, when requesting a refund, you enclose copies of all relevant documentation.
Significant penalties are charged for “no shows”.
Any dispute which arises between us is governed by the laws of Australia, and you irrevocably submit to the exclusive jurisdiction of the courts of Australia, and waive any right to object to any action being brought in the courts of Australia.
If you have any questions regarding these Terms and Conditions please contact us on 08 9322 2914.